Shipping policy
Thank you for shopping with us at TOTAL VICTORY! Here is our shipping policy to ensure you have all the necessary information regarding your order:
Processing Time
- All orders are processed within 1-3 business days.
- Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
- Standard Shipping: 14 business days.
- Shipping charges for your order will be calculated and displayed at checkout.
Shipping Confirmation & Order Tracking
- You will receive a shipping confirmation email once your order has shipped containing your tracking number(s).
- The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
- TOTAL VICTORY is not responsible for any customs and taxes applied to your order.
- All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
- TOTAL VICTORY is not liable for any products damaged or lost during shipping.
- If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
For any further questions or concerns, please contact our customer support team at support@totalvictoryil.com. Thank you for your understanding and for supporting us!